Job Start Date:Type of Position:Part-time
Number of Openings:1Wage/Salary:$15.75Per Hour
Job Location & Contact:
20 Ingalls Rd.
Fort Monroe,
VA236517572512750
Job Description:
Responsibilities:
- Implement front desk daily procedures
- Complete daily opening and closing procedures for the building, to include open and close walk-throughs of public spaces
- Act as the primary source of access and communication for the visitor
- Answers, handles and directs phone calls or other inquiries
- Quickly assesses and resolves visitors’ needs
- Maintains focus and a professional demeanor while serving large numbers of visitors
- Provides information about tickets to the museum, special experiences and other program options
- Processes reservations for the museum’s timed entry and issues tickets
- Handles cash, check, and charge transactions
- Provides information about Fort Monroe’s history
- Provides information to visitors about exploring the old fort and its unique history
- Conducts and assists with tours and additional programs
- Helps administer the visitor experience operation on general admission days and for public programs and special events, as needed
- Track and record daily attendance
Experience Required:
- Possess excellent interpersonal and communication skills
- At least one year of visitor or guest service experience (preferably in a museum setting)
- Must possess excellent customer service skills; work well with a diverse group of colleagues
- Be flexible to the changing needs of each day, and have the ability to handle a fast-paced environment while providing a quality visitor experience
- Computer skills are essential
- Must be able to learn quickly and adapt to the ticketing and customer relationship software
- Parts of the position require some physical labor (moving of brochure boxes chairs, tables, etc.), and conducting visitor operations outdoors
How to Apply:
See below for current open positions. Applicants should mail or email their cover letter, resume, and completed application to:
Jennifer Curcione
Human Resources Manager
Fort Monroe Authority
20 Ingalls Road
Fort Monroe, VA 23651
Email: [email protected]
Application Deadline:
Jan 01, 1900