Job Start Date:Type of Position:Full-Time
Number of Openings:1
Job Location & Contact:
3901 Treyburn Drive, Suite 201
Williamsburg,
VA23185757-772-6169
Job Description:
Process Development and Implementation
• Develops and maintains operational standards, processes, and protocols to ensure excellent patient and teammate experiences in the course of daily clinic operations.
• Communicates and interprets operational and front office policies and procedures to Practice Administrators Clinic Managers, and staff.
Training
• Serves as the subject matter expert for non-clinical workflows including front office procedures.
• Supports clinic and executive leadership by monitoring staff practices, compliance, and implementation.
• Serves as an internal expert on all in-clinic systems (i.e., Clockwise, PVM, EMR, etc.)
• Oversees and supervises development and delivery of in-service education to equip front office staff with sufficient knowledge and skills.
• Creates and provides training materials to guide in-clinic training.
Facilitation
• Travels to each site to work directly with clinic leadership and front office staff to observe processes, evaluate training needs, and identify opportunities to improve operational efficiency.
• Partners with Practice Administrators and Clinics Managers to recommend remedial or disciplinary action according to front office policies and in consultation with Human Resources.
• Facilitates faithful execution of planned operational rhythms.
• Cultivates effective collaboration and teamwork among all team members.
Operational Analysis
• Supports leadership and staff by providing data-driven insight to operations, including opportunities for improvement.
• Performs open-ended analysis to better understand current operational performance, help identify opportunities for improvement, help identify possible solutions to those opportunities, and monitor performance after implementing changes.
• Creates operational and financial models to understand potential positive and negative impacts of changes prior to implementation.
Management of Operational Initiatives
• Maintains portfolio of active operational initiatives, including tracking current status, progress toward key milestones, facilitating team work to maintain progress, and escalating roadblocks as appropriate.
• Supports company growth initiatives to ensure proper planning, continuous visibility to status, and ultimate project success.
• Assists with periodic planning to establish and/or update monthly, quarterly, and annual operational rhythm.
Experience Required:
• Bachelor’s degree in Business, Data Analysis, Healthcare Administration, or related field required.
• Exposure to agile and waterfall project management methodologies and tools.
• Strong MS Excel skills required, to include advanced filtering and sorting; appropriate use of multi-tab references; generating charts, graphs, and conditional formatting that further understanding of raw data; VLOOKUP; Pivot tables; ability to create and effectively re-use spreadsheet templates across multiple sites and regions.
• Experience with MS SharePoint.
• Minimum of five (5) years of health care administration or process management experience.
• Minimum of three (3) years of managerial experience preferred.
• Experience in training staff in front-office procedures preferred.
How to Apply:
www.velocityuc.com/careers
Application Deadline:
Jan 01, 1900